Frequently Asked Questions
Everything you need to know about your Nina Shoes order.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, original condition shoes within 30 days of purchase. Please ensure all original packaging and tags are included to receive a full refund.
How do I know what size to order?
Our shoes generally run true to size. We provide a detailed size guide on every product page to help you compare measurements and find your perfect fit.
Do you offer international shipping?
Yes, Nina Shoes ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.